Last update: 2/19/2015
When consumers are not home to sign for a package and miss all carrier's delivery attempts, the package will be returned to the fulfillment center or 3-Tier state from which it shipped.
For any product returned by a consumer, or returned due to unsuccessful delivery, we will notify you following return of the order and then return the product to your inventory account unless we receive different instructions from you.
State law does not allow wine to be physically returned interstate. As a result, returns will be held at our appointed state retailer partner pending re-ship instructions.
We will notify you upon return of any products to the clearing retailer in the consumer’s state by consumer or due to unsuccessful delivery by the carrier, and you agree to provide a new ship-to address within that state within two (2) business days of receiving the first such notice from us. Otherwise, the Products will be disposed of after 6 weeks from receipt by the retailer.