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Last update: 7/10/2019

Insufficient Inventory

The Back Orders page lists all orders with inadequate inventory to ship the order completely.

If there is not sufficient inventory available for an order your options are:

  • Hold the entire order until all products have sufficient inventory at the appropriate WD Fulfillment Center.
  • Edit the Order to substite the insufficient SKU on the order with another product.
  • Orders can be held by you prior to submission to WD until sufficient inventory has been received at the appropriate WD Fulfillment Center.
  • If you ship BiCoastally, flip the order to ship from the other warehouse. 

WD cannot split orders but you are welcome to split orders.  The portion of the order that has available inventory can be sent to WD for processing.  The portion without inventory at the WD Fulfillment Center can be held by you until inventory is received and then submitted to WD for processing.  Note: this option results in increased shipping costs due to multiple packages being shipped.