WineDirect Fulfillment Documentation

Fulfillment Documentation

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Cancel an Order

Created: 08/25/2015

There are 2 ways to cancel an order in the Wine Direct Fulfillment Portal:

1. Cancelling from the main View Orders Screen:

  • Go to Orders >> View Orders  on the fulfillment portal
  • Search for your order/s using either the quick search order field or by selecting a group of orders at a time.
  • Select the red “” on the left hand side, next to the order number you would like to cancel.
  • A small popup will appear: selecting “OK” the cancellation request or “Cancel” to back out of the cancellation request.

  • Once cancelled, a popup window confirming your request.
  • Select “OK” to close the popup window.

 2. Cancelling in the Order Details of the order:

  • Go to the View Orders page to search for the specific order you would like to cancel 
  • Click the link of the order number (either your “Customer Order No.” or the “WineDirect Order Number”). Clicking will bring you to the order details page.
  • Selecting “Cancel this Order” button at the top of the upper right corner, to proceed with your request.
  • A small popup will appear: selecting “OK” the cancellation request or “Cancel” to back out of the cancellation request.
  • Once cancelled, a popup window confirming your request.
  • Select “Close” to close the popup window.

Please reach out to our Client Service team (CSOperations@winedirect.com) or call 707-603-4011; if you have any questions or need additional information. 

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Cancelling an Order in WDF when processing an order in Vin65 via API connection:

Best practice recomenended is to completely cancel the order in Vin65 first and resubmit a fresh new order through your admin panel. 

Cancelling orders:

  1. Cancel the Order in your Admin panel in Vin65
  2. Once the order is cancelled in Vin65, you will have to proceed with refunding the consumer.

Learn how to cancel the order in Vin65 HERE.

Pick up Orders:

Alternatively, if your consumer calls to have their order changed to a pickup, you can proceed with the flowing steps:

  1. Cancel the Order in WDF (WineDirect Fulfillment).
  2. In your Vin65 admin panel: change the Shipping Status to one of the two:
  • Handled Externally
  • No Shipping Required
  • Please ensure to not leave the shipping status blank in the order i(n Vin65). Shipping Status is located in the "SHIPPING" tab in the order. Leaving the status blank in the shipping field will trigger Vin65 to resubmit the order to WDF again.
  • For further questions regarding how to change the shipping status on an order, please visit the Vin65 Documentation site on  how to "Change Shipping Status"

If the order in fulfillment is already picked/packed, it will generate an error message while attempting to cancel; explaining the order was unable to cancel in Fulfillment,

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