WineDirect Fulfillment Documentation

Fulfillment Documentation

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Changing an Address

Updated: 2/16/2016

A new look and feel to updating your consumer’s address!

  • Go to the View Orders page to search for the specific order you would like to cancel 
  • Click the link of the order number (either your “Customer Order No.” or the “WineDirect Order Number”). Clicking either number will bring you to the order details page.
  • Selecting “Change the Address” button at the top of the upper right corner, to proceed with your request.
  • A popup window will appear, and from here you will be able to make changes. Selecting “Cancel” will close the pop up window.
  • You have the option to "Check" to verify the address through Experian/USPS database.
  • Selecting "Save Changes" will apply the corrected/updated address to the order.
  • A popup will appear confirming your request.

  • Checking the small box will confirm the order will be sent to a residential address
  • Proceed with “OK” to save your changes, or “Cancel” to cancel your request.
  • Once changes have been applied, a confirmation window will appear. Selecting the “Close” button will close the pop up.

BEST PRACTICES:

Please email our Client Service team or call 707-603-4011; if you have any questions or need additional information.