Use Orders Needing Action to find and edit orders with missing data or validation errors that require attention.
If an order is failing for a Product Set Up, please complete the Product Setup Form (last updated 2/18/15) and send the completed file to CSOperations@winedirect.com to ensure the SKU(s) are set up to clear the pending order(s).
If an order is failing for reasons other than a Product Set up, the required fields with the error will be highlighted under the "New Value" section. Once your changes have been made, click "Save" on the bottom left corner to retry the order through the system.
Once you update the order(s), they will retry through the fulfillment system for processing. Reprocessing time should take approximately 15-20 minutes.
You can also click cancel to discard your changes.
The column "Failure Reason" will indicate the type of hold for your order(s).
Clicking into the order, by selecting the "edit" icon; located on the left of the order number will bring you to the error details.
Tip: hovering your mouse over the edit icon will prompt the tooltip to explain further onto why the order has stopped.
After clicking the edit icon, it will bring you to the order details where you can make corrections and retry the order.
Selecting "Save" on the bottom left corner to retry the order through the system or "Cancel" to discard your changes; bringing you back to the main Orders Needing Action page.
For further assistance or questions, please reach out to CSOperations@winedirect.com or call: 707-603-4011.