WineDirect Fulfillment Documentation

Fulfillment Documentation

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Last update: 6/9/2016

Inventory Transfers

TRANSFERS IN

The WD Portal Transfer In request is used to notify of all inventory arriving to our facilities.  

SKUs
  • Please ensure that SKUs are setup at least 1 week prior to arrival (SKU setup has a 48 hour SLA). SKU descriptions are important as the team matches them to the product arriving on the dock. 
  • Products are setup in the WD system using the Product Setup Form (last updated 2/18/15) and emailed to CSOperations@winedirect.com or via the API.
  • Any discrepancies will delay the receipt process and the start of the Service Level Agreements (SLA).

IN REQUEST

  • Once a product is setup, please submit a Transfer In request online via the WD Portal "Transfer Inventory In": HERE. 3 business days prior to the desired arrival of the products.
  • Please have the delivery driver reference the Transfer In # for ease of receipt. 
  • Inventory that arrives without a Transfer In # may be delayed or refused. 
APPOINTMENTS
  • Transfer IN request of more than 8 pallets require a scheduled appointment time.  To arrange for an appointment at our AMC facility, please email ITR@winedirect.com.
RECEIPT
  • Case boxes should be marked externally with proper stickers indicating product and vintage.
  • Product delivered on pallets must be substantially identical, unless clearly marked and separated.
  • If the delivery has mixed cases/pallets, receipt time may be increased and an hourly labor charge may be applied to separate and document the inventory.
  • Pallets should be the standard American sized pallets.International pallets do not fit in our facility racking.If WD has to breakdown and restack, an hourly labor charge will be applied.
  • Deliveries without issues will be received into AMC Inventory within 2 business days.
  • A receipt confirmation email will be sent upon completion if you have opted in for this feature.  Opt in via the WD Portal under the Administration Tab, HERE.  Inventory is viewable on the WD Portal.

 
TRANSFERS OUT

The WD Portal Transfer Out request is used to remove all inventory from our facilities.   Please refer to your rate card for your Transfer Out rate.

OUT REQUEST
  • Please submit a Transfer Out request online via the WD Portal, "Transfer Inventory Out", HERE, 2 business days prior to the date you would like to pick up.
APPOINTMENTS
  • Scheduled appointments and documentation are required to remove requested inventory from WD Fulfillment Center(s).  Failure to schedule an appointment may result in a delay of the pickup.
TRANSPORT
  • WD has a local transportation schedule and can accommodate deliveries based on the date trucks are in your area.  Upon receipt of a completed request, WD will contact you to schedule a delivery date.
RUSH
  • Rush inventory returns will be available for pick up 4 business hours from the submitted request. The rush charge is $20.00 in addition to the standard Transfer Out fees.  

 
INTER-CENTER TRANSFERS: AMC to GLW

WD offers weekly temperature controlled truck services from our American Canyon, CA facility to our Glenwillow, OH facility to enable bi-coastal shipping.  Please refer to your rate card for your Inter-Center rate.  For Clubs, delivery to AMC is recommended 3 weeks prior to the ship date out of GLW.

Friday Truck:

TRANSFER REQUEST
  • All inventory must be on the dock by Monday for the Friday truck.
  • Please submit to ITR@winedirect.com a Transfer to GLW request by Wednesday at Noon using the ITR Form available on the WD Documentation site, search using “Transfer Between Locations”.
RECEIPT
  • The truck departs on Friday and is scheduled to arrive on Monday afternoon in OH.  Road conditions, weather and driving time requirements can from time to time delay delivery.
  • Deliveries without issues will be received into GLW inventory within 2 business days.


Tuesday Truck:

TRANSFER REQUEST
  • All inventory must be on the dock by Wednesday of the prior week for the Tuesday truck.
  • Please submit to ITR@winedirect.com a Transfer to GLW request by Friday at Noon of the prior week using the ITR Form available on the WD Documentation site, search using “Transfer Between Locations”.
RECEIPT
  • The truck departs on Tuesday and is scheduled to arrive on Friday afternoon in OH.Road conditions, weather and driving time requirements can from time to time delay delivery.
  • Deliveries without issues will be received into GLW inventory within 2 business days.

 
INTER-CENTER TRANSFERS: GLW to AMC

Given the extremely low volume of product moving from East to West, WD does not operate a regularly scheduled truck from Glenwillow, OH to American Canyon, CA.

If you have product to return to American Canyon, CA, please submit paperwork to ITR@winedirect.com and we can assist in arranging for transport.