Rerouting a Package
For delivery restrictions and recommendations concerning COVID-19, please click here.
We are waiving all redirect charges from March 15 – May 31, 2020 to maximize successful delivery of your packages and minimize returned shipments during the COVID-19 outbreak.
You can reroute your UPS consumer packages directly via our WineDirect Fulfillment Portal. When rerouting a shipment, please note the “Delivery Status” of that shipment.
Please note that this self-service option is only available for UPS packages. For FedEx and GLS (formerly known as GSO) packages, please reach out to the Client Success Team at firstname.lastname@example.org
Winery benefits and processes vary, depending on which of our services are in place:
Please note that each line has a character limitation as outlined below:
Name: 30 characters (including spaces)
Company Name: 30 characters (including spaces)
Address Line 1: 30 characters (including spaces)
Address Line 2: 8 characters (including spaces)
Address Line 3: 3 characters (typically used for Floor #s)
Telephone: 10 characters (should be a phone number at the new address)
Note: The state to which the shipment is being delivered cannot be change for compliance reasons.
PLEASE NOTE: IF YOU HAVE AN ORDER THAT CONTAINS MULTIPLE PACKAGES/TRACKING NUMBERS AND THEY ALL NEED TO BE REROUTED, BE SURE TO MAKE CHANGES TO REROUTE FOR EACH CORRESPONDING ORDER.
If the customer reschedules a package using the UPS My Choice website, there is no charge. This $5 fee is waived for WineDirect Fulfillment Customers. While reschedules are permitted, redirects cannot be entered via My Choice. They can only be made in WineDirect Ecommerce or in the WineDirect Fulfillment Portal. Read more details about UPS My Choice.
*If you do not have access to this feature, please contact your Client Service Team and they will add this permission to your username* Email: CSOperations@winedirect.com or call 707-603-4011.
FOR ALL OTHER CARRIER REROUTE REQUESTS AND/OR INTERCEPTS (HOLD AT LOCATION, RECALL, HOLD FOR FUTURE DATE - GSO, FEDEX OR 3TIER ORDERS): PLEASE SEND AN EMAIL TO CSOPERATIONS@WINEDIRECT.COM AND INCLUDE THE FOLLOWING INFORMATION:
WineDirect will submit the request to the carrier and reply back with an update. Depending on the location of the package, all re-routes cannot be guaranteed.
To download a hardcopy, please click here.
For specific information regarding correct address specifications, please click here.