Client Services

Welcome to WineDirect's Fulfillment Client Service Documentation site.  We are committed to ensuring that you are able to find answers to questions in a timely manner. 

If you don't find the answer that you are looking for in our documentation site, please feel free to contact the team at csoperations@winedirect.com or call 707.603.4011.  Emails and phone calls will be responded to within four (4) business hours with a resolution or projected day/time for resolution.

Our hours of operation are 8:30am - 5:00pm PST, Monday through Friday.

Get to know us!  We are a dedicated team working together to create an environment of success for our customers and each other.

Our client service team has provided answers to some of the most frequently asked questions here. If you are having a problem, you can search for solutions here by entering a few keywords into the search box. Or, you may click on one of topics to see related FAQs.

• Account Setup: Update your password & email addresses in the Account Set up section
• Orders: Our fulfillment portal provides you access to view and track the status of orders, modify shipping addresses, create future ship dated orders, upgrade shipping service levels, manage weather holds, view the shipping history and manage returns.
• Products: Products and Inventory are viewable and managed through the WineDirect Fufillment product page. The products section is where you will view or transfer inventory.
• Shipments: The shipments section (located under the orders tab) allows you to search for shipments by account, shipping date, and shipment status (optional).
• Suggestions: If you have a suggestion for improving the WineDirect Portal, we'd like to hear from you. Please use this section to send us your suggestions.
• Welcome Manual: New to the WineDirect family? Download our welcome manual here.