TOP

COVID-19 Shipping Updates

In an effort to better assist you with your shipping needs, we have compiled the following to keep you informed of the latest and greatest on COVID-19.

Alabama "ABC" Stores - Partial Closers

As of 3/17/2020, the ABC Board announced the temporary closure of some of their stores.

For the stores still open, operational hours have been adjusted to 12pm through 7pm with some stores operating from 12pm through 5pm.

For more information on the closure and details on the affected stores, please click on the following links:

But what if I already have an order in transit to a closed ABC Store?

FedEx

If you already have an order in transit, FedEx has informed us that for known closed locations, orders will be held at FedEx between 7 (Home Delivery) to 14 days (Express and Ground Commercial Service). If not successfully delivered/picked up, the order will be returned. However, this current plan is highly dependent on volume and capacity at FedEx locations. The best course of action is to reroute the order to an open ABC Store.

UPS

If you already have an order in transit, UPS has informed us that for known closed locations, orders will be held at UPS for 9 days. If not successfully delivered/picked up, the order will be returned. However, this current plan is highly dependent on volume and capacity at UPS locations. The best course of action is to reroute the order to an open ABC Store.

Back to Top

Carrier Updates

We'll be keeping you informed on any carrier updates as they arise. To learn more on how each carrier is responding to COVID-19, please check out their respective links below:

Changes to Deliveries for "Adult Signature Required" Orders

In order to minimize the spread of COVID-19, carriers are relaxing the signature process of the adult signature required shipments.

FedEx

FedEx won’t require to physically sign for deliveries going Express and Ground in the U.S.

The driver is required to engage with the recipient and validate they are 21+ years of age.

Recipient can use their own pen to sign the key pad; or they can ask the driver to key in their name on the scanner; followed by KEYWORD “COVID”, therefore stipulating the customer preference for distancing.  

UPS

UPS drivers will continue to verify the age (over 21) of the consignee, however they will NOT hand the UPS board to the customer to obtain their signatures.

The signature explanation on UPS.com will have CV19 followed by the name of the consignee.

Back to Top

Deliveries to Businesses

To avoid delivery issues, carriers have recommended that all shipments be updated with a residential address. 

Unfortunately, with the ever changing climate, carriers have reported an increase in difficulty with delivering to business. 

For guidance on how to submit a reroute, please click here.

Please note that if the reroute request is submitted after the shipment arrives at the destination center, UPS and FedEx may not be able to reroute it and it will be returned. 

For guidance on how to submit a edit an address on an order, please click here.

What if my order has made a delivery attempt to a business? Is the order now coming back?

If a package has made a delivery attempt to a business and it's closed:

FedEx

FedEx will hold packages up to 10 business days (FedEx) - space permitting.  If not successfully delivered/picked up, the order will be returned.

UPS

As of 3/31/2020, UPS has revised their process and will now resume 3 delivery attempts. This will allow clients and customers the needed time to reroute packages, as needed.

Back to Top

Deliveries to States with "Stay-at-Home" Orders

As of 7/2020, most states are reversing or pausing reopening plans . To see the full list of states and current status, please click here.

Please note that for those states with an active "Stay-at-Home" order, only those businesses deemed 'essential' will remain open and operational, this includes WineDirect (CA, OH, OR) and our carriers.

As we work hard on shipping and delivering your orders, in an effort to minimize returns, we highly recommend all shipments be updated with a residential address.

For guidance on how to submit a reroute, please click here.

For guidance on how to edit an address on an order, please click here.

Back to Top

Expected Delivery Delays

The impact of COVID-19 is causing many work and travel restrictions which are impacting both FedEx and UPS’ ability to meet their typically high standards of service. As a result, some shipments may be delayed in transit.

As of 3/24/2020, carriers have informed us that moving forward we can expect delivery delays across all service levels.

Unfortunately, at this time, there's no estimate as to when this will normalize. 

Back to Top

FedEx Locations - Some Stores Have Temporarily Closed

FedEx has announced that for the safety and well being of their employees, some stores may have temporarily reduced hours or services.

Some stores have closed. To find our which stores are still operational and with what hours, please click here for the Store Locator.

Back to Top

Reroutes and Associated Fees

To avoid delivery issues, carriers have recommended that all shipments be updated with a residential address. 

To support you in these efforts, WineDirect will be waiving all reroute fees from March 15 through May 31.

Back to Top

WineDirect

Facilities Status Update

Our Operations Team is working, business as usual, and ensuring all your shipments go out on a timely manner.

Please note that for the safety of our warehouse employees, we will no longer be offering facility tours or in-person inventory counts. If you would like to schedule for a later time, please reach out to your Account Manager.

Our Client Success Team is working remotely, as a preventive measure, and ready to assist you with all your shipping needs.

For more information on how WineDirect is responding to COVID-19, please click here.

If you have any questions or concerns, as always, please feel free to reach us via phone or email at 707-603-4011 or csoperations@winedirect.com.

Back to Top

Updated Same Day Shipping Cutoffs

In all of our fulfillment centers we are taking strong measures to protect the safety of our staff - and your connection to your consumers - by maintaining social distance between employees in our facilities and implementing continuous cleaning protocols. These necessary actions are impacting our ability to fulfill your orders at the speed that you are accustomed to.

As a result, we are relaxing our "same-day shipping" service standard. This means that orders arriving before 1pm may not be sent out until the following day.

To read more on the updated same day shipping cutoffs, please click here.

Back to Top