FAQ's: Orders

Call Tags: Call tags are requests made to carriers to pick up wine delivered to a consumer that should be returned back to the fulfillment center.  Learn more >

Dry Zip Codes: While states may allow alcohol shipments, they may contain zip codes that do not allow the direct shipment of alcohol. These zips codes are referred to as “dry” zip codes. Learn more >

Gift Sets & Pick to Order: Bundles can be submitted as either pre-assembled gift sets or product groups that require multiple picks (no pre-assembly.) Learn more >

Greeting Cards: We personalized greeting card options to complement gift orders.  When your customer selects a greeting card from your website and adds a personal note, WineDirect will print the message on the card and include it in the package prior to shipping. Learn more >

Integration Partners: WineDirect is integrated with many technology providers to receive orders via our API (Application Programming Interface). If you partner with a company that does not use our API, you may submit orders via our Order Upload Option. Learn more >

Order Cut-Offs and Delivery Times: View our cut-off times for both Direct and 3-Tier orders. Learn more >

Order Validation: A number of checks are in place for orders that are processed for shipment to ensure that all order elements are valid. Learn more >

Quantity Limits: Quantity limits vary by state and sometimes by bottle size.   WineDirect maintains a database of quantity limit rules for all applicable states and shipping methods. Learn more >

Returns: When consumers are not home to sign for a package and miss all carrier's delivery attempts, the package will be returned to the fulfillment center or 3-Tier state from which it shipped. Learn more >

Re-Routes: For re-routing and in-route address corrections, carrier charges apply.  The order(s) must have received its first scan with the carrier but not have been delivered to the consumer for re-routing or an address correction to be requested.  Order status can be viewed on the WineDirect Portal.  Learn more >

Scheduling Worksheet: We ask that you complete a Scheduling Worksheet with information on your anticipated Dailies (tasting room/internet/phone) and Club/Release/Allocation shipments. Learn more >

Best Practices: View our recommended steps for managing open orders in the WineDirect Fulfillment Portal. Learn more >

Temperature Control: WineDirect offers numerous temperature controlled shipping options. Learn more >