Call tags are requests made to carriers to pick up wine delivered to a consumer that should be returned back to the fulfillment center. Before a Call Tag can be issued, the order(s) must be delivered to the consumer. You can view order status anytime on the WD Portal.
NOTE: Direct orders may be returned to the Fulfillment Center. 3-Tier orders will be returned to the state retailer to await resolution. If you have a 3-Tier order that was returned, please provide email@example.com instructions on reshipping the package within the state.