Delivery Exceptions

WD has released a Delivery Exception Email template which allows you to automatically email customers and notify them of delivery exceptons.  Customers can then contact you or the carrier to resolve the issue. 

You create and format email templates, complete with your branding, for each designated type of delivery exception.  Those emails are then automatically sent when our tracking system detects an exception.  One email will be sent per day so your consumer is not spammed with delivery exceptions.

If you would like to participate, please contact or your Account Manager to have the feature explained in more detail and enabled.


Delivery Exceptions identify orders with unsuccessful delivery attempts and are logged in Orders, Delivery Exceptions.
Orders are returned to WineDirect after the maximum unsuccessfull delivery attempts have been made, with the exception of 3tier shipments. Three tier shipments are returned back to the designated state retailer and our Client Services Team will reach out to you when this occurs.

You may expand the tracking details by clicking on the left arrow, or, you have the option to click on the tracking number to direct you to the carrier site.  You can also select orders by the number of delivery exceptions if you wish to reach out to your customers to avoid a potentially returned package.