• Please ensure that SKUs are setup at least 1 week prior to arrival (SKU setup has a 48 hour SLA). SKU descriptions are important as the team matches them to the product arriving on the dock. 
• Products are setup in the WD system using the Product Setup Form and emailed to CSOperations@winedirect.com or via the API.
• Any discrepancies will delay the receipt process and the start of the Service Level Agreements (SLA). 

IN REQUEST

• Once a product is setup, please submit a Transfer In request online via the WD Portal "Transfer Inventory In": HERE. 3 business days prior to the desired arrival of the products.
• Please have the delivery driver reference the Transfer In # for ease of receipt. 
• Inventory that arrives without a Transfer In # may be delayed or refused. 

• Transfer IN request of more than 8 pallets require a scheduled appointment time.  To arrange for an appointment at our WDI facility, please email ITR@winedirect.com.

• Case boxes should be marked externally with proper stickers indicating product and vintage.
• Product delivered on pallets must be substantially identical, unless clearly marked and separated.
• If the delivery has mixed cases/pallets, receipt time may be increased and an hourly labor charge may be applied to separate and document the inventory.
• Pallets should be the standard American sized pallets. International pallets do not fit in our facility racking. If WD has to breakdown and restack, an hourly labor charge will be applied.
• Deliveries without issues will be received into WDI Inventory within 2 business days.
• A receipt confirmation email will be sent upon completion if you have opted in for this feature.  Opt in via the WD Portal under the Administration Tab, HERE.  Inventory is viewable on the WD Portal.

• Please submit a Transfer Out request online via the WD Portal, "Transfer Inventory Out", HERE, 2 business days prior to the date you would like to pick up.

• Scheduled appointments and documentation are required to remove requested inventory from WD Fulfillment Center(s).  Failure to schedule an appointment may result in a delay of the pickup.

• WD has a local transportation schedule and can accommodate deliveries based on the date trucks are in your area.  Upon receipt of a completed request, WD will contact you to schedule a delivery date.

• Rush inventory returns will be available for pick up 4 business hours from the submitted request. The rush charge is $50.00 in addition to the standard Transfer Out fees.  

• All inventory must be on the WDI dock by Monday for the Friday truck. Please submit an Inventory OUT via the WD Portal indicating “Transfer to GLW”.
• If inventory needs to be picked up by our local transportation, please submit an Inventory IN via the WD Portal indicating “Transfer to GLW”.

• The truck departs on Friday and is scheduled to arrive on Monday afternoon in OH.  Road conditions, weather and driving time requirements can from time to time delay delivery.
• Deliveries without issues will be received into GLW inventory within 2 business days.

• If you have product to return to American Canyon, CA, please submit an Inventory OUT on the WD Portal by end of day of the third the Monday prior to have your inventory placed on the monthly truck.

• Please use the Add Notes field on the Inventory OUT to advise if inventory is to be received into WDI or prepared for transfer/pick-up.

• The truck departs on the third Thursday of the month and is scheduled to arrive on Tuesday afternoon in CA. Road conditions, weather and driving time requirements can from time to time delay delivery.
• Deliveries without issues will be received into WDI inventory within 2 business days.