Last update: 7/10/2019

Shipments 

You have 2 ways to search for your shipments, using the quick search option or by the default search with Delivery Status filters (optional).  

1.Quick search: enables you to look up by either your Customer Order Number, WD Order Number or by specific tracking number.

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2. Using the Shipment search option: You have the option to search within a specific date range (one month is the set default) & Delivery Status filters (optional). ​

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Selecting the expand icon, located on the left hand side of the order number, will show you additional details on the box that shipped for the order; order shipped contents, qty returned*, qty damaged* & qty missing*.  * = if applicable. ​(Tip: Select the box for "Include Closed/ Cancelled Orders" if the order has shipped!)

Claims:

You can view the status of a claim in process from the shipments page.

• Selecting the hourglass icon, located on the left hand side of the page next to the "reship" button:
• Once selected, you will be brought to another window, displaying the claim details for that package.

For more information about carrier claims, please see our documentation on Carrier Claims.