TOP

Last update: 7/10/2019

Shipments 

You have 2 ways to search for your shipments, using the quick search option or by the default search with Delivery Status filters (optional).  

1.Quick search: enables you to look up by either your Customer Order Number, WD Order Number or by specific tracking number.

2. Using the Shipment search option: You have the option to search within a specific date range (one month is the set default) & Delivery Status filters (optional). 

​​​​

Selecting the expand icon, located on the left hand side of the order number, will show you additional details on the box that shipped for the order; order shipped contents, qty returned*, qty damaged* & qty missing*.  * = if applicable​(Tip: Select the box for "Include Closed/ Cancelled Orders" if the order has shipped!)

 


Claims:

You can view the status of a claim in process from the shipments page.

  • Selecting the hourglass icon, located on the left hand side of the page next to the "reship" button:
  • Once selected, you will be brought to another window, displaying the claim details for that package.

For more information about carrier claims, please see our documentation on Carrier Claims.