WineDirect provides carrier claim services for lost or damaged shipments. Once your Account Coordinator is alerted to a lost or damaged package, either by you, or the carrier, a claim will be submitted.
Please note: Carriers have recently updated their timeframes and all lost or damaged packages need to be reported no later than 60 days from the ship date.
Below is the process for handling carrier claims:
WineDirect Claims Department receives notification of a lost or damaged shipment.
WineDirect Claims Department will send an email notifying client of the lost or damaged shipment including the following information:
|WineDirect Order #||Tracking #|
|Client order #||Shipment Address|
Upon receipt, WineDirect Claims Department will:
Please note: Carriers have a standard claim coverage of up to $100 of retail value. At this time, extended coverage on claims coverage is not available.
WineDirect Claims Department receives notification of a lost or damaged shipment from the winery who has been notified by the consumer. The consumer must report damage within 10 business days of delivery or the carrier can deny the claim. Please submit claims via email to email@example.com
Please note: Carriers will not approve claims based on weather damage. As per the UPS 2018 Service Guide: " 55.3 Exclusions from Liability UPS shall not be liable or responsible for: loss or damage to Perishable Commodities to the extent the loss or damage results from exposure to heat or cold or the perishable nature of the item"
WineDirect Claims Department will:
Use this page via the WineDirect Fulfillment Portal to find claim(s) information associated with shipments for which a claim has been submitted to the carrier.
You can also opt into claim processing emails HERE